13 Dec Frequently Asked Questions
Frequently Asked
Questions
Here are responses to some frequently asked questions and concerns.
If you have any additional questions, please don’t hesitate to reach out to us.
General
How long do appointments usually take?
The time it takes depends both on the property's size and the services requested. In general, we ask that you provide us with two hours of uninterrupted work time to complete the job in a timely and professional manner.
What is your turn-around time?
How do I receive my order?
Once all the job's deliverables have been processed and edited, you will receive an email with links to access and download all the finished files.
When and how do I make a payment?
When using our online booking system (coming soon), payment is made at the time of booking.
When a booking is made offline, you will receive an invoice via email after the photoshoot. Payment can be made through e-transfer or by credit card using a secure payment platform. Completed work will be delivered upon receipt of payment unless a different payment schedule has been agreed upon.
What is your service area?
We primarily accept bookings within Kingston but are happy to serve the surrounding counties.
The first 35 kilometres (round trip) for any job are included in the initial cost. Additional mileage will be charged at a rate of $0.71 per kilometre. For destinations more than 45 minutes away, there is an extra charge of $25 per hour for the photographer's travel time.
Booking / Cancellation / Rescheduling
How will I know if my job is booked?
Once you contact us directly or complete your booking online (coming soon!), you will receive a confirmation email with the date and time of your appointment. You will also receive a reminder email before the appointment time.
Can I modify an order once it has been placed?
Please get in touch with us, and we will do everything possible to accommodate your request and make any necessary changes.
Can I cancel or reschedule my appointment?
All appointments can be cancelled or rescheduled free of charge up to 48 hours prior to your scheduled starting time. This allows us to offer this time slot to another client.
However, please be aware that if an appointment needs to be cancelled or rescheduled within 48 hours of the scheduled appointment time, a $40 cancellation fee will be charged. If we arrive at the property and are unable to proceed with our work at the scheduled appointment time, an $80 fee will be charged.
Will you cancel or change an appointment due to weather?
Our policy is to proceed with a scheduled appointment, rain or shine. We will prioritize the interior work and return to complete the exterior work once the weather improves, at no additional cost.
For properties located outside the Kingston area, we reserve the right to reschedule an appointment due to weather concerns.
Staging / Cleaning
Will the photographer help stage or prepare the space for a shoot?
The short answer is no. Photographers will only perform the tasks necessary to deliver the booked services. It is the Client's responsibility to prepare the space for a shoot.
What can I do to prepare my property for a photoshoot?
To achieve the best possible result, we highly recommend that our clients prepare the property for a photoshoot prior to the photographer's arrival. If you need any guidance, please refer to our best practices guide on Presenting Your Property.
Usage Rights & License
What are the terms of copyright and usage?
Show Kingston holds exclusive copyright and intellectual property rights for all media, materials and resources produced.
Customers receive a temporary license to use the media they purchase for their marketing purposes. The media purchased (photographs, video, virtual tours, floor plans, etc.) is non-transferable and cannot be distributed to third parties without the prior written permission of Show Kingston. This restriction includes sharing images with other agents, brokers, or individuals not directly involved in the marketing of the property.